Call the National Archives on 02 6212 3600.
Translating and Interpreting Service
National Relay Service
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service:
- Speak and Listen users phone 1300 555 727 then ask for 02 6212 3900.
- Internet Relay users connect to the National Relay Service then enter 02 6212 3900.
We have offices in every state and territory.
See our locations for contact details.
If you need help finding an item in the national archival collection, ask us a question.
We can help you find:
- immigration and arrival records
- defence or military service records
- any other documents that might be in our collection.
International movement records
Has the Department of Home Affairs asked you to provide proof of your arrival in Australia? We can help. See our information on finding international movement records.
For government agencies
Do you work for an Australian Government agency? Contact our Agency Service Centre for advice on records, data and information management.
Freedom of information requests
Freedom of information requests can be made to the National Archives if you are seeking access to records less than 20 years old, which are:
- created by the National Archives during the course of its business, including administrative records and records detailing the practices of the Archives
- created by the National Archives which contain your personal information
Visit Access to information under the Freedom of Information Act for more details on making your request.
If the records you are seeking are in the National Archives collection, please ask us about the collection.
Fraud Reporting Hotline
Do you suspect fraud involving the National Archives?
We have a zero-tolerance policy when it comes to fraud, and we will investigate all reports.
To lodge a report:
- Call our toll-free Fraud Reporting Hotline on 1800 235 917 and leave a message.
- Email us at email@example.com.
- Address all mail to the Fraud Control Officer at: PO Box 4924, Kingston ACT 2604.
Please give us as much information as you can.
Your report will be confidential. You can also choose to be anonymous.
If you choose to include contact details in your message, our National Archives Fraud Control Officer will respond to let you know they received your report. They might ask questions to make sure they understand your statement.