Agency Service Centre

About the Agency Service Centre (ASC)

If you work for an Australian Government agency and have an information management enquiry, the ASC can help you with advice on information management-related issues, such as:

Contact us

Lodge your information management query through our online form.

Responding to your enquiry

We manage all enquiries through our online query management system. We aim to respond to your enquiry within 5 business days.

If your enquiry is urgent, please let us know and we will try to respond within your timeframe.

Reference services

If your enquiry relates to records in the collection, we have reference officers who can help you.

Ask us a question or visit the Help with your research section.

Lending services

If you represent an Australian Government agency and would like to contact us about your records in the custody of the National Archives, please contact Lending Services.

Advice for non-government staff

If you believe you hold Australian Government information or records and are not sure what to do with them, please contact us.