Professional development and support

The National Archives offers support and advice on information management matters to Australian Government agencies. We also provide learning products and ongoing professional development opportunities.

The information management profession is broad, dynamic and rapidly evolving. Investing in the capabilities, skills and qualifications of staff helps ensure your agency’s records, information and data are created and managed effectively while meeting business and accountability requirements. 

The Building trust in the public record policy recommends that agencies identify staff capability gaps in information management, in particular for staff with specialist information management roles, and plan to address them (action 6).

The National Archives advice on capability, skills and professional development can help your agency plan how to support your information management professionals and build staff capabilities. 

Professional development resources

Training resources from the National Archives include eLearning modules, videos and training packages.

Agencies can use these resources to help build their staff’s records, information and data management skills and capabilities.

Find out more

GAIN Australia

The Government Agencies Information Network (GAIN) provides professional development and networking opportunities for Australian Government agencies through online and face-to-face forums.

GAIN also provides information management updates from the National Archives via a monthly ebulletin.

Find out more

Agency Service Centre

If you work for an Australian Government (Commonwealth) agency and need help with your information management, please contact the National Archives' Agency Service Centre. Your enquiry will be answered within five working days of receipt.


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