Contact us

Finding an item in the collection

If you need help finding an item in the National Archives collection, or want to check on an existing enquiry, please ask us a question online.

We can help you with questions about

  • immigration and arrival records
  • defence or military service records
  • photographs
  • any other documents or material from our collection

For government agencies

The Agency Service Centre helps Australian Government agencies with advice on records, data and information management.

Get advice on:

  • the Archives Act 1983
  • digital transition and continuity
  • disposal freezes
  • records disposal notices
  • records authorities
  • information governance
  • how to transfer records to the National Archives

Visit the Agency Service Centre page for more information.

Freedom of information requests

Freedom of information requests can be made to the National  Archives of Australia if you are seeking access to records less than 20 years old, which are:

  • created by the National Archives during the course of its business, including administrative records and records detailing the practices of the Archives
  • created by the National Archives which contain your personal information

Visit Access to information under the Freedom of Information Act for more details on making your request.

If the records you are seeking are in the National Archives collection, please ask us about the collection.

Contact our national office in Canberra

Our location

National Archives of Australia
Kings Avenue
Parkes ACT 2600

Our postal address

PO Box 4924
Kingston ACT 2604


Call the National Archives on 02 6212 3600.


If you have a question about an item in the National Archives collection, please ask us about the collection.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Contact a state or territory office

We have an office in every Australian state or territory capital city.

Refer to our visit us page for each office's location, contact details and opening hours.

Translating and Interpreting Service

If you do not speak English, contact us through the Translating and Interpreting Service (TIS) on 131 450.

National Relay Service

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service:

Media enquiries

Mobile: 0417 247157

Fraud Reporting Hotline

Anyone can report suspected fraud that might involve us by calling our toll-free Fraud Reporting Hotline. Please give us as much information as you can.

Your report will be confidential. You can also choose to be anonymous.

If you choose to include contact details in your message, our National Archives Fraud Control Officer will respond to let you know they received your report. They might ask questions to make sure they understand your statement.

We have a zero-tolerance policy when it comes to fraud, and we will investigate all reports of suspected fraud.

Lodge a report:

  • Call the Fraud Reporting Hotline on 1800 235 917 and leave a message.
  • Email us at
  • Address all mail to the Fraud Control Officer at our postal address above.

This contact information is for reporting fraud only. For other enquiries please use the form above.

Australian Business Number (ABN)

The National Archives' ABN is 36 889 228 992.