Contact us

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Finding a record

If you need help finding a record, please ask us a question and our reference team will get back to you. 

For government agencies

The Agency Service Centre helps Australian Government agencies with advice on records, data and information management.

Get advice on:

  • the Archives Act 1983
  • digital transition and continuity
  • disposal freezes
  • records disposal notices
  • records authorities
  • information governance
  • how to transfer records to the National Archives

Visit the Agency Service Centre page for more information.

Contact our national office in Canberra

Our location

National Archives of Australia
Kings Avenue
Parkes ACT 2600

Our postal address

PO Box 4924
Kingston ACT 2604

Phone

Phone: + 61 2 6212 3600

Email

If you have a question about a record, please visit ask us about the collection.

Contact a state or territory office

We have an office in every Australian state or territory capital city.

Refer to our visit us page for each office's location, contact details and opening hours.

Translating and Interpreting Service

If you do not speak English, contact us through the Translating and Interpreting Service (TIS) on 131 450.

National Relay Service

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service:

Media enquiries

Mobile: 0417 247157
Email: media@naa.gov.au

Fraud Reporting Hotline

Anyone can report suspected fraud that might involve us by calling our toll-free Fraud Reporting Hotline. Please give us as much information as you can.

Your report will be confidential. You can also choose to be anonymous.

If you choose to include contact details in your message, our National Archives Fraud Control Officer will respond to let you know they received your report. They might ask questions to make sure they understand your statement.

We have a zero-tolerance policy when it comes to fraud, and we will investigate all reports of suspected fraud.

Lodge a report:

  • Call 1800 235 917 and leave a message.
  • Email us at fraud@naa.gov.au.
  • Address all mail to the Fraud Control Officer at our postal address above.

This contact information is for reporting fraud only. For other enquiries please see our general Contact us page.

Australian Business Number (ABN)

The National Archives' ABN is 36 889 228 992.

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