Support and professional development

Support is available for your information and records management enquiries and ongoing professional development.

Agency Service Centre (ASC)

If you work for an Australian Government agency and need help with your records management, please email us or use the online inquiry form. Your inquiry will be answered within five working days of receipt.

The Agency Service Centre provides the National Archive’s single point of contact for all advice on records and information management related issues.

The A – Z Guide

The A–Z guide of information management provides quick and easy access to key topics and resources for Australian Government agencies. The topics in this guide cover the latest policy advice, records and information issues, how to obtain Archives' products and more.

GAIN Australia

Government Agencies Information Network (GAIN) Australia provides professional development and networking opportunities through online and face-to-face forums. It includes information and records management updates from the National Archives and provides mechanisms for information management professionals across government to share their expertise and experiences. Dates of the forums are listed on the GAIN Australia page.

Capabilities, skills and professional knowledge

The information management profession is broad, dynamic and rapidly evolving through the digital transition agenda. Investing in the capabilities, skills and qualifications of staff ensures your valuable information assets are identified, managed efficiently and effectively and that business benefits are realised.


This series of eLearning products is designed to help build digital information and records management knowledge and capabilities.

Copyright National Archives of Australia 2019