Future state vision

A future state vision helps your agency understand your requirements for creating improved services, systems or processes.

When developing the future state vision consider:

  • researching user needs to engage directly with internal and external stakeholders and to understand how data may be used. Identify requirements such as data format, taxonomy or structure
  • assessing the feasibility of the improved state against your agency's capabilities. A minimum viable product can help this process
  • engaging consistently with the senior leadership team to gain the authority you need for decisions
  • creating customer story maps (user stories) to understand a user's journey and their goals, actions, means and hurdles.

Key participants

The key participants required for a future state vision would be similar to those required for the current state assessment:

Key participants may include:

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