Access and Communication branch
The Access and Communication branch is the public face of the Archives, delivering reference, digitisation, exhibition, website, education, marketing and event services. All activities support the key Archives' role of providing an accessible, visible and interpreted national archival collection. The branch has responsibility for core archives functions such as providing access to the collection through reading rooms, exhibitions, online information and through events such as the annual release of Cabinet documents and the RG Neale lecture. Branch staff also provide design, editing and media services to all areas of the organisation.
Access and Communication has four sections: Access Examination, Reference and Information Services, Digital and Online Access, and Strategic Communications and Access Programs.
Access Examination undertakes the access examination of records prior to their public release under the Archives Act, including the identification of material which is exempt from public access. It develops policies and procedures for access examination, and oversees and manages the access examination process across the Archives and within other agencies. It also manages internal reconsiderations and appeals to the Administrative Appeals Tribunal (AAT) for decisions made under the Archives Act.
Reference and Information Services cacilitates access to the Archives' collection by providing a national service to support the public to use and access the collection; and provides leadership in developing national policies, procedures and service standards for client service delivery. It also oversees research award programs, special interest group projects and the National Archives Indigenous Unit.
Digital and Online Access manages, enhances and maintains the Archives' online presence and the technical management of the content management systems. This includes its corporate websites, intranet, and facilitation of online access to the Archives' collection and initiatives. The section researches, innovates and develops policy, processes and procedures for the Archives' online presence including partnerships with commercial partners.
The Strategic Communications and Access Programs section provides overall strategic coordination and advice on communications, access and engagement activities and programs. It leads strategies to engage with the public and targeted audiences, through face to face, networks and forums, exhibition and education programs, and increasingly digital channels, to provide an understanding of the role of the National Archives. It is responsible for building brand awareness, understanding and access to the collection, and it government and public services.